...due to 'huge demand'. Hmm, well done to whichever outsourcing company looks after Capacity Planning for the Revenue Service. It is not as if they did not know that 31st January was a key date.
Questions to ask, expecting the answer 'No'.
- Were the servers hosting the web layer, application layer and database layers under capacity management?
- Was the infrastructure set up for Capacity Planning? Was a sizing study performed on the 'worst case scenario:namely a workload increase of 'x' on 31/01/08.
I know that this does not happen in the US: H & R Block, who host the on-line service for the IRS actually did capacity planning studies on all levels of their infrastructure to check that the servers could scale with usage.
Obviously not inthe UK. This will get worse next year, and proabably take 1 year to implement.
Well done to all concerned.
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