Probably the best quote I can find is from the 1967 television series "The Prisoner".
This explains the capacity planner's relationship with the customer:
Number 6: Where am I?
Number 2: In the Village.
Number 6: What do you want?
Number 2: Information.
Number 6: Whose side are you on?
Number 2: That would be telling. We want information… information… information.
Number 6: You won't get it.
Number 2: By hook or by crook, we will
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